How GetFieldMind AI works.
GFM is built in layers. Each layer depends on the data organized by the layer below it, forming a coherent, purpose-built structure for field-service operations — first applied to pool service maintenance.
The five layers
At the foundation of everything sits Ingestion, which captures and organizes the raw field data generated by technician visits. Every other module consumes, directly or indirectly, the data Ingestion organizes — which is why it comes first.
Infrastructure architecture
Complementing the functional architecture of the modules, this section describes the technical infrastructure that supports the platform at a conceptual level (without naming specific tools or vendors, for business confidentiality).
The 15 modules
Each module below links to a dedicated page describing its objective, how it works, who gets notified, and a real example from production.
1. Ingestion
Captures the service-report emails sent by the field data-collection tool (Skimmer) after every visit and organizes them into a structured database, cross-referencing the information against a pre-registered CMDB (customers, technicians, pools, and products).
2. PulseCheck
Tracks each technician's progress throughout the day in real time — how many pools have been serviced against the total scheduled — and alerts the manager about delays or pace deviations.
3. ChemAlert
Checks the parameters recorded at each visit (chemical readings and filter pressure) and alerts the manager whenever a value falls outside the ideal range, highlighting the critical reading together with the chemicals applied during the visit.
4. GreenEye
Analyzes the pool photos submitted by the technician during the visit and automatically identifies, through computer vision, when the water is green or shows signs of algae — alerting the manager immediately for action, along with a detection confidence score.
5. LevelWatch
Monitors the pool water level recorded during the visit and, when it is detected below ideal, alerts both the manager (for internal follow-up) and the customer (with guidance on how to fix it) — preventing equipment damage from dry running.
6. StockSense
Tracks chemical purchases from the SCP and PWP suppliers by automatically processing the purchase-confirmation email (invoice) to update inventory and consumption history — with no manual data entry required.
7. PartsWatch
Consolidates every equipment issue reported by technicians (through the Skimmer checklist) that is still open, organized by customer and technician, giving the manager a complete view of pending repairs.
8. Insight
Lets managers ask natural-language questions over WhatsApp about the platform's operational data (pools, readings, technicians, and more) and receive an automatically processed answer, without needing to consult reports or spreadsheets manually.
9. PoolMind
Provides a WhatsApp assistant that combines general pool-chemistry knowledge with customer-specific information (access details, particularities, history) to answer technician questions in the field, right when they're needed.
10. DispatchCRM
Centralizes service-call management and routing, letting managers create, assign, and track work orders (e.
11. FlowGuard
Identifies which customers have an overdue filter backwash (30+ days) and sends a reminder directly to the responsible technician, prioritizing the most urgent cases on the day's route.
12. LeadFinder
Identifies homes with pools in a target region by cross-referencing public county data (API) with satellite image analysis, generating a list of qualified leads for 9Pool and GFM sales prospecting.
13. ContentPulse
Periodically publishes content about GFM across multiple channels — company website, LinkedIn, Pool Deck, and technical/academic outlets (Google Scholar, IEEE) — reinforcing market presence and formally documenting the platform's authorship and technical evolution.
14. Reports
Consolidates data from every module into periodic management reports — a weekly summary (every Friday) and a more complete monthly report — with statistics, charts, and key events, sent automatically to the manager.
15. InfraGuard
Continuously validates the health of the platform's technical components (services, communication ports, messaging connection, database, and backups), giving the technical operator a clear confirmation that the environment is fully operational.
Interested in becoming a pilot partner?
GetFieldMind AI is currently expanding through selected pilot programs with service companies interested in improving operational efficiency and service quality through intelligent automation.
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